On site technical assistance
Computer assistance in Florence: at your home or office, in our shop, or remotely. PC and Mac.
In short: AC Computers offers PC and Mac assistance in Florence: in its shop for €35/hour, at your home or office for €50/hour, or remotely on estimate. On-site visits within 3-4 hours of your call.
On-site services
- Installation and configuration of new computers.
- Formatting and/or reinstallation of computers already in use, with data transfer (e-mail, programs, documents).
- Network installation and configuration (shared folders, Internet access, e-mail, printers).
- PC revision and repair (hardware and/or software).
- Removal of viruses, worms, spam, intrusions, trojans and diallers.
- Data recovery.
- Installation of Windows Server 2016, 2019 and 2022 and Linux servers.
- Internet router, Wi-Fi and firewall installation.
Assistance at our workshop
All our on-site technical assistance is also available at our shop. Some work can only be done at our workshop, such as PC hardware faults that cannot be identified immediately.
Assistance at our workshop has no call or transport costs. We recommend it for non-urgent problems.
Remote assistance
Thanks to broadband connections we can offer you:
- remote assistance, connected from our secure servers, to solve common computer problems;
- e-mail configuration and troubleshooting, Windows settings, maintenance and network (LAN) problems;
- antivirus, spam, worm and firewall checks;
- system updates, driver downloads and resets.
See our remote assistance service and prices.
Computer assistance: your questions
Should I bring my computer to the shop or ask for a home visit?
For non-urgent problems the shop is cheaper (€35/hour instead of €50/hour) and there are no call or travel costs. Some hardware faults can only be diagnosed at our workshop anyway.
What can you fix remotely?
Common problems: e-mail configuration, Windows settings, maintenance checks, network issues, antivirus and firewall checks, system and driver updates.
Need help with your computer or phone?
Call us, message us on WhatsApp or visit our shop in Florence for a free estimate. We speak English.