Prices and costs
Computer technical assistance in our Florence shop, at your home or at your office. Clear prices and a free estimate.
In short: computer assistance at AC Computers costs €35/hour in our shop and €50/hour at your home or office. Fixed prices: virus removal €25, Windows reinstallation €40, Mac reinstallation €45. All prices are final: no VAT is applied (flat-rate tax scheme).
| Virus removal | €25.00 |
|---|---|
| Formatting, reinstallation and configuration of Windows | €40.00 |
| Formatting, reinstallation and configuration of Mac | €45.00 |
| Fan cleaning and thermal paste replacement | €45.00 |
| Technical diagnosisFree if you go ahead with the repair | €15.00 |
| On centre assistanceAt our workshop | €35.00 / h |
|---|---|
| On site assistanceAt your home or office | €50.00 / h |
| Emergency assistance (1/2 hours)Call and visit included | €65.00 / h |
| 24/7 service (8:30 pm – 7:30 am)Supplement on the on-site rate | + €15.00 / h |
| Remote assistanceFrom our workshop | Estimate |
| Pack of 10 interventions | €35.00 each |
|---|---|
| Pack of 25 interventions | €30.00 each |
| Pack of 50 interventions | €25.00 each |
| Hourly annual contractTailored to your needs | custom |
|---|---|
| Periodic annual contractTailored to your needs | from €350.00 |
- We guarantee on-site assistance within 3-4 hours of your call; on request, urgent assistance within 1 hour.
- Each intervention voucher lasts 1 hour; after the first hour, each voucher is valid for 1 hour and 30 minutes.
- Hardware replacements are charged separately.
- Normal service hours: Monday to Friday 9:00 am–1:00 pm and 4:00–7:00 pm · Saturday 9:00 am–1:00 pm · Sunday closed. Assistance outside these hours follows the 24/7 price list.
- All prices are final: no VAT is applied (flat-rate tax scheme).
Prices: your questions
How much does an hour of computer assistance cost in Florence?
At AC Computers it costs €35 per hour in our shop and €50 per hour at your home or office. All prices are final: no VAT is applied (flat-rate tax scheme).
How much does it cost to reinstall Windows?
Formatting, reinstalling and configuring Windows costs €40; for a Mac it costs €45.
Do you charge for diagnosis?
Diagnosis is free if you go ahead with the repair; if you decide not to repair, it costs €15. Estimates are always free.
Can you come in the evening or at the weekend?
Yes. Outside normal hours (Monday to Friday 9:00 am–1:00 pm and 4:00–7:00 pm · Saturday 9:00 am–1:00 pm · Sunday closed) assistance falls under our 24/7 service, with a supplement of €15 per hour on the on-site rate.
Need help with your computer or phone?
Call us, message us on WhatsApp or visit our shop in Florence for a free estimate. We speak English.